FAQs
Frequently Asked Questions:
What is your return policy?
Our return policy allows customers to return items within 7 days of purchase for a full refund or exchange. Items must be in their original condition and packaging. Please visit our Returns page for more details.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number on our website or the carrier's website to monitor your shipment's progress.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other popular payment gateways. You can select your preferred method at checkout.
Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary based on your location. Please refer to our Shipping Information page for more details.
How do I change or cancel my order?
If you need to change or cancel your order, please contact our customer service team as soon as possible. We can make changes if your order hasn't already been processed for shipment.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of delivery. We will assist you in resolving the issue, including offering a replacement or refund.
Do you offer gift cards?
Yes, we offer gift cards that can be purchased directly on our website. They can be used for any products available in our online store.
How can I contact customer support?
You can reach our customer support team through the "Contact Us" page on our website, via email, or by calling our customer service hotline. Our representatives are available to assist you during business hours.
Is my personal information secure?
Absolutely! We prioritise your security. Our website uses SSL encryption to protect your personal and payment information. Please refer to our Privacy Policy for more details.
Do you offer discounts or promotions?
Yes, we frequently run promotions and offer discounts. Be sure to sign up for our newsletter or follow us on social media to stay updated on the latest deals!
Feel free to reach out to us with any additional questions or concerns!